Frequently Asked Questions (FAQs)

Welcome to the PureAura Wigs Help Center!
We’ve answered the most common questions about our products, shipping, returns, and care.
If you don’t see your question here, feel free to contact us anytime at support@PureAuraWigs.com 💌

🛍️ Orders & Products

1. Are your wigs made with real human hair?
We offer both 100% human hair wigs and high-quality synthetic wigs. Each product description clearly states the material used so you can choose the style that suits your needs and budget.

2. How do I choose the right wig for me?
Each wig page includes details about length, cap size, lace type, and texture.
If you need help choosing the perfect match, email us or message us on Instagram @PureAuraWigs — we love helping our customers find their look!

3. Can I style or dye my wig?

  • Human hair wigs can be heat-styled, curled, or straightened (use low to medium heat).

  • Synthetic wigs are pre-styled and should not be dyed or exposed to high heat unless labeled “heat-resistant.”

4. Are the wigs adjustable?
Yes! Most of our wigs include adjustable straps and combs for a secure, comfortable fit.

🚚 Shipping & Delivery

5. How long does shipping take?
Processing takes 1–3 business days, and delivery usually takes:

  • USA: 5–10 business days

  • UK: 7–12 business days

  • International: 10–20 business days

6. Do you offer international shipping?
Yes — we ship to the USA, UK, Canada, and select international locations.
Shipping costs and delivery times vary by region.

7. How can I track my order?
Once your order ships, you’ll receive a tracking email with your parcel number.
You can track it directly through our website or the courier’s tracking page.

💸 Returns & Refunds

8. What is your return policy?
For hygiene reasons, only unworn and unopened wigs in their original condition can be returned within 14 days of delivery.
Please visit our Return & Refund Policy page for full details.

9. How long do refunds take?
Once your return is approved and received, refunds are processed within 5–10 business days to your original payment method.

💇 Wig Care

10. How do I wash my wig?

  • Use a sulfate-free shampoo and cold or lukewarm water.

  • Gently detangle before washing.

  • Let the wig air-dry on a stand — avoid wringing or twisting.

11. How do I store my wig?
Keep it on a wig stand or in its original box when not in use.
Avoid direct sunlight or excessive humidity to maintain its texture and shape.

12. How long will my wig last?
With proper care:

  • Human hair wigs: 1–2 years

  • Synthetic wigs: 4–8 months
    (Longevity depends on frequency of wear and maintenance.)

🧾 Payments & Orders

13. What payment methods do you accept?
We accept Shopify Payments, PayPal, Visa, MasterCard, American Express, and other secure payment options.

14. Can I cancel or change my order after placing it?
If your order hasn’t been processed yet, we can update or cancel it.
Please contact us within 12 hours of placing your order.

💖 Contact Us

Still have questions?
📧 Email: support@PureAuraWigs.com
📱 Follow us on Instagram, TikTok, and Pinterest: @PureAuraWigs
🌐 Website: www.PureAuraWigs.com

💫 PureAura Wigs — Where Confidence Begins.